At house of vipers we are dedicated to nurturing a profound appreciation for snakes while championing environmental sustainability. Our curated selection of high-quality, ethically sourced products are designed to educate, inspire, and foster a community that celebrates the vital role of snakes in our ecosystem. By offering merchandise that highlights the beauty and importance of these creatures, we aim to dispel misconceptions and promote a deeper understanding of their ecological significance.

Our commitment extends beyond our product offerings; we actively engage in practices that minimize our environmental footprint. From utilizing sustainable materials in our merchandise to implementing eco-friendly packaging and carbon-neutral shipping methods, we strive to lead by example in the e-commerce industry. By aligning our passion for snakes with our dedication to environmental stewardship, we endeavour to inspire our customers to join us in making a positive impact on the planet, ensuring a harmonious balance between commerce and conservation.

our goal

At house of vipers our mission is to foster a deep appreciation for snakes while promoting environmental sustainability. We are committed to providing high-quality products that cater to both enthusiasts and those new to the world of snakes, aiming to educate and inspire a love for these fascinating creatures. By offering a diverse range of ethically sourced merchandise, we strive to create a community that celebrates the beauty and importance of snakes in our ecosystem.

In addition to our passion for snakes, we place a strong emphasis on eco-friendly practices throughout our operations. From utilizing sustainable materials in our products to implementing energy-efficient processes in our supply chain, we are dedicated to minimizing our environmental footprint. Our goal is to lead by example, demonstrating that a successful business can thrive while remaining committed to the health and preservation of our planet. We believe that by aligning our love for snakes with our dedication to environmental stewardship, we can inspire others to join us in making a positive impact on the world.

store policy

**Store Policy**

Welcome to house of vipers! We appreciate your business and strive to provide the best shopping experience possible. Please review our store policies to ensure a smooth transaction.

 **Returns & Exchanges**
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please do so within **3 days** of purchase. Items must be unused, in their original packaging, and accompanied by a receipt. Refunds will be issued to the original payment method.

For defective or damaged products, please contact us within **3 days** so we can resolve the issue promptly.

 **Shipping & Delivery**
We process orders within **3 business days**. Shipping times vary based on your location and the delivery method selected at checkout. Once an order has shipped, tracking information will be provided.

We are not responsible for delays caused by carriers or customs for international orders.

Lost or stolen packages should be reported to the carrier first. If you need assistance, feel free to reach out to us.

 **Payment Methods**
We accept **most types of card payments .** for secure and convenient transactions. All payments must be made in full before an order is processed.

For security reasons, we may require verification for large transactions.

 **Privacy & Security**
Your privacy is important to us. We do not share personal information with third parties, and all transactions are encrypted for security.

Any data collected during transactions is used solely for order processing and customer service purposes.

 **Customer Support**
If you have any questions, feel free to reach out to **[matthew03genovese@gmail.com]**. Our support team is happy to assist you.

Support hours are **always open **.

 **Discounts & Promotions**
From time to time, we may offer special discounts and promotions. These offers are subject to terms and conditions, including expiration dates.

Discount codes must be applied at checkout and cannot be combined with other promotions unless stated otherwise.

 **Product Availability**
We do our best to keep inventory updated. However, in rare cases, an item may go out of stock after purchase. If this happens, we will notify you and provide a replacement or refund.

 **Use of Products**
Our products are intended for ** personal or professional use**. We are not liable for misuse or unintended applications of our items.

Disclaimer

Product Representation

At House of Vipers, we strive to present our products as accurately as possible. However, due to variations in monitor settings and lighting conditions, the colours and textures of products displayed on our website may differ slightly from the actual items. Additionally, as many of our garments are handcrafted or involve artisanal processes, minor variations in design, stitching, or finish may occur. These differences are not defects but a testament to the uniqueness of each piece.

Sizing Information

Our sizing guides are provided to assist you in selecting the appropriate size. Please note that sizing may vary between styles and cuts. We recommend consulting the specific product measurements and descriptions before making a purchase.

Website Content

The content on our website is for general informational purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind regarding the accuracy, reliability, or completeness of the content. Any reliance you place on such information is strictly at your own risk.

External Links

Our website may contain links to external websites that are not provided or maintained by us. Please note that we do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Limitation of Liability

House of Vipers shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of, or the inability to use, the materials on this site. This includes but is not limited to damages for loss of data or profit, or due to business interruption.

Changes to the Disclaimer

We reserve the right to modify this disclaimer at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any such changes constitutes your acceptance of the new disclaimer.